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FAQ

Products

Which ingredients promote lash growth in the TOK Natural Mascara?

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The two ingredients used in our mascara are horsetail plant and pea protein.  Both are used to condition and promote growth in your natural lashes. 

How do you remove our TOK Natural Mascara?

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Our TOK Natural Mascara can be removed with our CLEAN SLATE wipes, or with any cleanser and water.  It is a semi-waterproof solution.

Are your products vegan?

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Yes, all of our products are vegan, cruelty free, and gluten free. 

What is the shelf-life of your products?

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Our products have a 1-2 year shelf-life, unopened. 

All makeup (especially used around the eyes) should be changed every three months for sanitary reasons. 

Returns

What is the return policy?

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All TOK Beauty products are non-refundable upon purchase, for sanitary reasons.

Locations

Where can I get TOK Beauty products?

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All TOK Beauty products are available in our online store or at any of our retail partners. 

View our locations here.

Media Inquires

Interested in showcasing TOK Beauty?

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If you are a blogger, makeup artist, or publisher, please contact us and we will review your request. 

If you would like to be a retail partner, please send us an email at hello@tokbeauty.com

Subscription

How do I manage my subscription?

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You can manage your subscription by signing into your account located in the top right hand corner of the website.

You can cancel and change your subscription after two payment cycles.

When will my subscription arrive?

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At checkout, you will have selected to receive your favourite TOK Beauty product every 2 months, every 3 months, or every 4 months.

Your subscription will be billed and shipped out every 2, 3 or 4 months from the day you placed the order.

You can modify or cancel your subscription through your TOK Account. Login to your account in the top right hand corner of the website.

How can I cancel or modify my subscription?

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You can cancel or modify your subscription after two payment cycles.

To cancel or modify your subscription, sign into your TOK Account located in the top right of our website.

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